Workshops

There are a number of workshops that contribute to the INGRESS CONNECTIONS programme. The final programme best suited to your company could easily incorporate a number of the following topics. These can be discussed and determined during the preamble phase of commissioning Ingress.

• Who Pays Your Salary?..
• Real People Vs Silicon Chips..
• How To Build Relationships..
• Understanding That You're Not The Customer..
• There Are Only Two Customers..
• How Much Did That Person Walking Out Cost?. .
• Keeping It Simple For Your Customer..
• Showing Respect To Your Customer..
• What Language Do We Use?..
• Culture Is Dictated From The Top..
• What Does The Customer Expect?..
• How Much Does A Smile Cost?..
• When Simple Cut-Through Is Most Effective..
• It's Not Old Fashioned To Be Nice..
• Small Talk Is Critical And Can Teach So Much..
• Your Telephone Is Your Verbal Business Card..
• Going And Visiting Customers Without An Appointment..
• Responding To Customers Communication Is Crucial..
• Don't Assume Because What A Customer Looks Like..
• Consider Doing Your Own Swot..
• Do You Know What Other Departments Actually Do?..